Rose Jade 1000 Jewelry

Your satisfaction is our priority. If for any reason you are dissatisfied with your purchase, you can return it within 7 days for a refund or exchange.

Returns Policy

The returning item should be in its original condition, not has been worned, sized, set, unset or modified by the buyer. Upon receiving your return, the item will be reviewed by our Quality Assurance department.

We will issue a Refund to the original funding source only.

No restocking fee or something like that will apply. But original shipping fees, and credit card payment gateway fees are non-refundable.

Buyers are responsible for for any shipping and handling charges might incur, including shipping cost, handling charges,  and so on.

Note:

1. The returning item should be in its original condition, not has been worned, sized, set, unset or modified by the buyer. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been sized, set, unset or modified , altered, resized (by a jeweler other than Rose Gem), or damaged in any way cannot be accepted for return.

2. Returns that are improperly packaged or uninsured will be refused receipt. We do not accept any returns wrap in any kind of envelope. Item(s) should be wrap with small box, and then with a bigger paper box outside. You can reuse our original shipping boxes.

3. We recommend using USPS express mail or priority mail for all return shipping. This shipping method provide package tracking and proof of delivery to us.

4. We won't responsible for loss or damage of return shipments.

5. Buyers are responsible for for any shipping and handling charges might incur, including shipping cost, handling charges, and so on.

Returns are easy, here's how

1. Log in your account and creat a return on the 'View Compeleted Orders' page.

2. You will find our return address after creating a return.

3. Package Your Return. Item(s) should be wrap with small box, and then with a bigger paper box outside. You can reuse our original shipping boxes. If your item was delivered with a jade certificate and that certificate is not returned, you may be liable for the replacement cost ( $15 for each Chinese certificate, $29 for each English certificate). For security reasons, do not write such words as jewellry, precious stone and so on, on the outside of the package.

5. Ship your merchandise through USPS express or priority mail. Remember to insure your package.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us.

Once we receive your returned item and it is accepted, your replacement, store credit, or refund to original funding source will be processed in 2 business days.